Repairs Form

Get in touch...

Telephone
0208 682 0010

Email
info@tbhcoop.co.uk

Address
151 Trinity Road
LONDON
SW17 7HJ

Handbook & Rules

Download a copy of our handbook and tenancy rules.

Repairs and Maintenance Reporting

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* = required field

Tooting Bec Housing Co-operative’s maintenance service is a significant proportion of the Co-operative’s work and by listening to our tenants, we endeavour to provide housing which is in excellent condition and maintained to the highest possible standards.

The Co-operative aims to provide a prompt and efficient maintenance service to all our tenants. We are committed to offering the highest possible standards of service. Page 19 to 21 of your handbook has been designed to assist you in whose responsibility it is to carry out certain repairs/improvements and your responsibilities as a tenant.

For each repair some basic technical information is given should you need any of this explained please do not hesitate to contact us.

How to Report Your Repairs

(During Office opening times Monday - Thursday, 9.30am - 4.00pm; Friday, 9.30am - 3.30pm)
Your request for a repair can be submitted to the Co-operative by any of the following methods:

  1. By Telephone

  2. By Letter

  3. By Email

  4. Through our website, using the form above.

General Repairs

When reporting a repair please ensure you state the following:

  • Your name

  • Your address

  • A telephone number where you can contacted

  • Details of when your home can be accessed

  • A full description of the fault

Emergency Repairs

If you have an emergency repair which needs dealt with when our office is closed, you can still call our emergency telephone number 07958 933617 and leave a brief description on the nature of the emergency. It is important that you only use this number in an emergency (Emergency repairs may only make safe the problem and the final repair may then be completed during normal works hours).